FAQ’s & Forms

The first and best way to find a mover is word-of-mouth recommendation. Ask your family, friends, neighbours and anyone who has used professional moving services. The Canadian Association of Movers (CAM) is a very good source of reference as well. A reputable, good mover should have an established place of business, the correct licenses and insurance policies. You should ask your mover to supply you with a few references.

Nothing heavy or fragile should be left in the furniture during the move. One can, however leave light and non-fragile items (ex: sweaters, light clothes, blankets, etc…) in drawers that can close completely. Be careful NOT to leave fragile items and anything that might spill or leak.

Like all other service businesses, tipping is not required, but is appreciated as an acknowledgement for a job well done.

We at Kenwood Moving & Storage will always honor our moving commitments regardless of weather. Unpredictable weather might slow down the job but weather is unavoidable. If your move occurs on a day where the weather is acting up our movers will take precautions to protect floors and carpeting from excess dirt and soilage. We only ask that access be made for the movers to do their work.

If you have chosen to pack your own belongings and have hired us just to move you, there is a chance that some items still need to be packed. Usually a lampshade, glass shelves or a lamp stand. Most drivers carry a small assortment of boxes and materials to pack the contents of your home. These boxes are not free. Kenwood Moving & Storage can provide a wide variety of boxes. However, if you want to pack your belongings before the move, you can order some packing materials here. We do not recommend getting boxes from your local liquor/grocery store. These boxes are often flimsy and may carry insects because food products they have been around. Also, it costs more in labour to move them because the movers need to make more trips back and forth to the truck.

Most people prefer to have their household possessions, especially fragile items, professionally packed by a moving company. However, if you decide to pack these items yourself, remember that the basic principles of good packing include wrapping the items individually, providing plenty of cushioning and making sure of a firm pack. Be sure to select a sturdy container with a lid. Place a 2 or 3 inch layer of crushed paper on the bottom of the carton as a cushion. Wrap each item individually with a soft material to provide a safe, protective “padded nest.” Pack the heaviest items on the bottom, empty ones next, filling in empty spaces with crushed paper. Place plates on edge and glassware on rims for maximum protection. Mark the carton “Fragile” and list the contents on the outside. Be sure to seal the carton with tape. Cartons, paper, tape and other packing materials may be purchased here for a very modest cost.

Kenwood Moving & Storage cannot accept responsibility for safely moving your plants because they may suffer from a lack of water and light as well as probable temperature changes while in the van. If you wish, alternate arrangements can be made for a specialize transport service for your plants, however keep in mind that, if you are moving internationally, there may be some serious customs issues regarding the importation of plants.

Pets cannot be carried on the moving van but alternative arrangements can be made using a specialized pet transportation service.

We strongly recommend that you carry irreplaceable articles with you. It should also be noted that there are certain articles for which we do not offer any liability coverage. These include coin collections, stamp collections, jewelry and legal tender of any kind (i.e. money). We can make alternate arrangements for the transportation of these articles if necessary.

Tariff provisions require that all charges be paid before your shipment is unloaded at destination (unless prior arrangements have been made for later billing). Payment for your move can be made by one of the following methods: Cash, Visa, Mastercard, certified cheque, Canadian money order, bank draft, bank transfer or on-line banking.

The earlier, the better. Although the actual van assignments may not be made until a few days before your move, it’s wise to give your moving company from 4 to 6 weeks notice, if possible. The more lead time you can give, the more likely we will be able to meet your delivery schedule. All moving companies usually require alternate pickup and delivery dates. We’ll do our best, of course, to comply with the dates you prefer or the nearest possible alternative. You will be notified in advance of the loading date of your goods and of the estimated date of arrival. If your pickup and delivery dates are critical due to such factors as lease expiration or a real estate closing, you may choose a preferred service which will enable us to accommodate a reasonable schedule based on your specific needs. You should discuss your specific pickup and delivery requirements with your relocation counselor, who can advise you of the types and costs of services available.

To estimate your move we encourage you to fill out our Online Estimate Form. Alternatively – and at any time of your communicating with us – you can give us a Call. We will visit you to evaluate the amount of inventory and packing work needed. This visit is FREE of charge and carries NO OBLIGATION ON YOUR PART. All the information on your inventory and other important details are necessary to provide you with an accurate appraisal of your moving needs and their estimated cost.