Moving your home is never easy, but at Kenwood, using our years of experience of moving in Montreal, we will do all that we can to make your move go as quickly and efficiently as possible. Kenwood is your mover
Apartments
House
Office
Industrial
Commercial
Packing
ISPM15 Crating
Storage
We encourage you to contact us for a free no obligation moving estimate and to tell you why Kenwood is the company best suited to move you and your belongings with care and trust. At Kenwood "We Care"!
Why Choose Mayflower
Mayflower has handled millions of moves over the past 75 years. Our Customers know that Mayflower is a name they can trust for reliable, quality service.
Peace-of-mind across the country and around the world.
Caring.
Dedicated.
Cooperative.
Honest.
Innovative.
These are qualities the people of Mayflower Canada will bring to your local, national or international move.
Our years of experience, reliable professional moving services and technological capabilities have made us a leader in the moving industry and the first choice of consumers for a stress-free move.
Accessorial (Additional) Services
– services such as packing, unpacking, extra stop, or shuttle that you
request to be performed (or are necessary because of landlord
requirements or other special circumstances). Charges for these
services are in addition to the transportation costs.
Agent – an affiliated
moving company authorized to act on behalf of the van line. The agent
may handle the booking, origin, hauling and/or destination services.
Bill of Lading
– customer's receipt for goods and contract for transportation. The
customer's signature acknowledges that the household goods can be
loaded on the van and "released to the carrier."
Binding/Non-Binding Estimate
– a binding estimate is an agreement made in advance between the
customer and the mover that guarantees the total cost of the move based
on the quantities and services shown on the estimate. A non-binding
estimate is the carrier's approximation of the cost based on the
estimated weight of the shipment and the accessorial services
requested. A non-binding estimate is not binding on the carrier and the
final charges will be based on the actual weight and tariff provisions
in effect on the day of the load.
Booking Agent – accepts
the order for the customer's move and registers it with the van line.
The booking agent may or may not be the origin or destination agent.
Bulky Article – to
ensure safe transportation, some articles included in a shipment (i.e.,
big screen TVs, motorcycles, hot tubs, etc.) require extra handling
and/or blocking. Our tariff provides a schedule of extra charges for
such articles.
Carrier
– the moving company providing interstate transportation of household
goods under whose Department of Transportation registration the
shipment is moved.
Claim – statement of
loss, damage, or delay to a household good shipment while in the care,
custody or control of the carrier or its affiliated agent.
COD (cash on delivery) –
shipments where the customer pays the moving charges at the time of
delivery. For COD shipments, payment is required in cash or by
traveler's check, money order or cashier's check. If a credit card is
used, it must be arranged with the booking agent because authorization
is required prior to loading. Personal checks are not accepted.
Department of Transportation (DOT)
– the federal agency which, through the Surface Transportation Board
(STB) and Federal Motor Carrier Safety Administration (FMSCA) within
the DOT, governs the interstate transportation industry, including
movers of household goods.
Destination Agent – the
agent designated in the destination area to be available to assist or
provide information regarding the shipment to the customer or the van
operator.
Diversion – when a
customer changes the destination of their shipment after it is en
route, transportation charges shall be calculated from the point of
origin, to the point at which the carrier is able to effect the
diversion, plus the transportation charge from the diversion point to
the new destination point.
Exclusive Use of Vehicle
– upon request and subject to availability, the customer may request
and the carrier may provide an exclusive unit for a shipment.
Transportation charges are based on actual weight subject to specific
minimum weights.
Extra Labor – hourly
labor charge (15 minute minimum) for performing any requested services
for which specific fees are not published. This generally covers
activities such as removing/placing items in attics/crawlspaces,
packing/unpacking owner's furnished containers, etc.
Extra Pickup or Delivery
– linehaul/transportation charge includes pickup from a single address
and delivery to a single address. Additional charges are assessed for
each stop or call requiring an additional pickup or delivery.
Fuel Surcharge
– the carrier's tariff provides for a percentage adjustment to the
transportation charge (and SIT Pickup and Delivery) to aid in the
recovery of the increased cost of fuel. The surcharge, which can change
monthly, is based upon the national average cost of diesel as reported
by the U.S. Department of Energy.
Full-Service Packing & Unpacking
– hundredweight rates that apply based on the weight of the shipment
when the carrier is requested by shipper to pack or unpack the complete
shipment. The full-service packing rates include cartons and packing
labor. The full-service unpacking rates include the unpacking of
carrier packed cartons and the removal of such debris.
High-Value Article Inventory Form
– the carrier will have you fill out a high-value inventory form to
list items included in a shipment that are valued at more than $100 per
pound to ensure they are protected accordingly.
Insurance-Related General Increase (IRR Surcharge)
– the carrier's tariff provides for a percentage adjustment to the
transportation charge (and SIT Pickup and Delivery) to aid in the
recovery of the increased cost of carrier's and van operator's
liability insurance expenses.
Inventory – a detailed descriptive list of the items in the shipment and their condition before the van is loaded.
MayStar® - state-of-the-art
satellite location and communication system that allows us to
immediately contact our van operators as they travel to your new
location.
MayTrack® - Mayflower's online shipment
tracking system that provides the security of knowing the location and
status of your shipment. Using your order number you can track your
shipment, any time of the day or night.
Method of Payment
– payment must be in the form of cash, traveler's checks, money order,
a bank cashier's check or a credit card. Credit card payment must be
pre-approved prior to loading. Personal checks are not accepted.
Non-Allowables (Prohibited Items)
– the Carrier will not accept shipment property that will contaminate
or damage (i.e., bug infestations, chemicals, propane tanks, etc.) the
carrier's property or the property of other customers, nor will it
remove items that would damage the article or the premises (i.e.,
furniture that will not fit through doorways). Further, the carrier
will not accept liability for items of a perishable nature (food, wine
collections, plants, etc.).
Order for Service – a document authorizing the moving company to transport your household goods.
Order Number
– used to identify the customer's shipment and appears on the upper
right corner of the Order for Service and the Bill of Lading. This
number should be used whenever the carrier is contacted.
Origin & Destination Service Charge
– a hundredweight rate that applies based on the weight of the shipment
plus any weight additives and location where the shipment is picked up
and delivered. The charges compensate the carrier for basic handling
and servicing of the shipment; includes services such as elevator,
stair and excessive distance carries, piano and organ flight carries,
additional transportation charge (ATC), basic appliance servicing
(preparation of appliances to make them safe to ship), and on shipments
moving transborder between the United States and Canada, the import and
export service charge.
Origin agent – the agent
designated in the origin area to be available for preliminary readying
of the shipment before movement and/or to provide information regarding
the customer's move.
Overflow – when articles
to be shipped are left behind due to insufficient space on the primary
van. An additional van(s) is then utilized for transportation and
delivery.
Overtime Loading & Unloading Service
– if you request loading or unloading on a specific date which is a
Saturday, Sunday or a holiday, an overtime charge, based on the weight
of your shipment is assessed. This is also true if you request the
service to be performed after working hours (i.e., between 5 p.m. and 8
a.m.) on any week day, or when prevailing laws ordinances or landlord
requirements will not allow loading/unloading during normal working
hours on week days.
PBO (packed by owner) – when articles are packed by the customer for moving.
PinPoint® - Dependable, nationwide transportation for all your LTL shipments that provides efficient "hub and spoke" operation.
PreciseTrack® –
Mayflower’s inventory control system that replaces hard-to-read
handwritten inventories. Using an advanced bar code system, each item
being shipped is scanned and electronically inventoried at loading. At
delivery, pieces are scanned a second time, identifying any missing
items immediately.
Reweigh
– before the actual initiation of the unloading of your shipment, you
may request a reweigh of the shipment. If a reweigh is performed the
actual charges will be based upon the reweigh weight, regardless of
whether the reweigh weight is higher or lower than the first weight of
the shipment. If you request a reweigh, you must waive your right to
witness said reweigh in writing.
Shuttle Service
– used if the assigned over-the-road van is unable to make a normal
pickup or delivery because of physical constraints (extremely narrow
road, inadequate parking area for the truck, weak bridge, etc.). A
shuttle service is the use of a secondary, smaller vehicle to complete
the pickup or delivery. Charges for this service are based on the
weight of the shipment and the location where the service is performed.
Storage-in-Transit (SIT)
– the temporary storage of your household goods in the warehouse of the
carrier's agent, pending further transportation at a later date. SIT
service may not exceed a total of 180 calendar days. After 180 days,
the interstate nature of the shipment ends and is converted to the
rules of the local warehouseman.
Survey – performed by an agent to examine the customer's belongings in order to develop an estimate of move charges.
Tariff
– a publication containing the carrier's rates, rules and regulations
for services performed, applicable to the customer's move.
Third-Party Services –
performed by someone other than the carrier or its agents at your
request or required by federal, state or local law (e.g., appliance
servicing, crating).
Unpacking
– removing the customer's goods from containers and placing them on a
flat surface, as well as the disposal of such containers and packing
materials. If ordered, unpacking service must be performed at the time
of delivery unless requested otherwise.
Valuation
– a tariff-based coverage for a customer's household goods while
they are in the care, custody and control of the carrier. Valuation is NOT insurance.
Van Operator – oversees the loading, hauling and unloading of your possessions.
Waiting Time
– if you are unable to accept delivery of your shipment within the free
waiting time (i.e., 2 hours) after notification of arrival at
destination, you may request waiting time until delivery can be made.
There is a charge for the vehicle and manpower for each hour between 8
a.m. and 5 p.m. local time (excluding Sundays or state/national
holidays). The alternative is unloading your shipment at an agent's
warehouse. You will have storage, handling and delivery from warehouse
expenses, and consequently it may be less expensive to pay for waiting
time, if it is not for an excessive length of time. The carrier is not
obligated to provide waiting time, but we will do so when it does not
result in the delay in the delivery of other customers' shipments or
does not cause other undue inconvenience to the carrier.
Weight Additive – some
articles included in a shipment (i.e., camper shells, boats, canoes,
boat trailers, etc.) are comparatively light and occupy space in the
van that is not commensurate with their weight. For instance, one might
load 4,000 pounds of furniture and cartons in the space taken by a
1,500-pound boat. To compensate for this inequity, our tariff provides
a schedule of additional weights for such articles.
